So if the file is 'linked' to the originator's computer c: drive, the receiver cannot play the sound file, because he/she has no access to the originator's c: drive. If the file is linked, then the receiver of the file must have access to the original location of the linked file. Some work computers can be locked down that may prevent PowerPoint presentations from running properly. Reply to the sender and ask them if others have reported an issue with the presentation.

If the audio in the presentation does not play on another computer either then it is possible that the presentation is broken in some way. If it runs on another computer then atleast you know it must simply be a setting on your computer.

Have you tried it on another computer?īefore you do any trouble-shooting, it might be best to check if the presentation runs on another computer. Some of the procedures may not work with your version of PowerPoint or Windows.

Please note that these instructions where created with PowerPoint 2010 on a PC running Windows version 7 in mind. If you have a PowerPoint file and you are unable to hear the audio portion of the document, then here are some things to look at that might help.